CFM Stone Surfaces

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Reviews about CFM Stone Surfaces

• Ron Griffo
  ★ ☆ ☆ ☆ ☆
  Terrible service, rude employees and rushed installation. We'd been scheduled 3 weeks for installation between 2-6pm - the installer called us at 11 and said he's on his way, my wife told him we were both at work but we'd be home within the original scheduled timeframe - he replied ok it'll have to be after 3 then. We took time off work and waited all day just to receive a call around 5:20 that he wasn't coming due to personal obligations and that he'd like to reschedule. After explaining the situation he unhappily agreed to come that night and showed up around 5:55 (Which is still within our original scheduled timeframe). The guy comes in the house with a terrible attitude and quickly slaps down our island countertop - no measuring, no leveling, no double checking - he didn't even bring up the payment balance or paperwork for me to sign off on! I requested that he measure the overhang as it clearly wasn't even on all sides - he quickly ball-parked a measurement and said "You're good" as he was walking out the door leaving the moveable island directly in front of our refrigerator (You're not supposed to touch the countertop until it sets so you'd think he'd put it back in place). My wife came downstairs took 1 look at the countertop and said what the heck? I called him on his cell and requested he come back and fix the sloppy rushed job or I'd be calling his boss in the morning - he got mad swore at me and replied "Go ahead call my f'n boss - that's how you do it!". We called a family friend out that night to fix the issue before the countertop set crooked and uneven. I called the next morning to speak to the owner - I was told he wasn't available so I explained the situation to a manager there who said she'd pass it along to the owner. It's been almost a week now, we still haven't heard from the owner after calling twice and just received a bill in the mail for the remaining balance with a note threatening to remove the countertop if the balance wasn't paid in full as per the owner. It seems this sort of terrible service and behavior trickles down from the top at CFM stone - do yourself a favor and look elsewhere!

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